Privacy Policy

Guangzhou PackGene Biotech Co., Ltd. (hereinafter referred to as “PackGene”, “we” or “our company”) explains in this privacy statement how we receive, collect, use or forward information about you (website visitors or mobile users) and the company or other legal entity you represent through www.packgene.cn (collectively referred to as “our site”) and other websites operated by our company which contain direct links to this statement, or through the mobile terminal www.packgene.cn of our official website.

Guangzhou PackGene Biotech Co., Ltd. conducts business through its direct and indirect subsidiaries and affiliates.
By using our services, you are agreeing to this privacy statement. Please read them carefully.

Application Scope
The statement applies only to the information collected through our site, and is not applicable to any other data collection or processing including but not limited to offline operations, other products or services that are not directly linked to this statement, or the information collected by other companies at any third-party sites we may link to.

Information Actively Submitted
If you create an account, order products, register to use services or send us data in other ways through our site, we will collect information about you or the company or other entity you represent (such as your name, organization, address, Email address, phone number, fax number, ID card information). You may also provide specific information that you interact with our site, such as payment information, delivery information, customized design information, job resumes, etc. In these cases, you know what data we will collect because you actively submit this data.

Information Automatically Submitted
We will collect information when you access and browse our website, such as the URL of the site you come from, browser software, Internet Protocol (IP) address, IP port, date/time of the visit, data transmitted, pages visited, time spent on our site, transaction information with our site, and other “clickstream” data. In the case of mobile terminal, we will also collect your device information (such as device operating system version and device hardware), unique device identifier (including device IP address), mobile phone number and geographic location data. As part of the standardized operation of our site, these data are automatically generated and collected. We also use “cookies” to improve and customize your experience on our site. A cookie is a small text file that can be saved on the computer or device you use to visit our site. You can set your browser software to disable cookies, but doing so may prevent us from providing the convenience or features on the site. (If you wish to disable cookies, please refer to the information related to the specific browser software you are using.)

Use of Information
With the information you actively submit through our site, we can fulfill product orders, provide the services and information you request, and otherwise respond appropriately to requests and complete transactions. With the information automatically obtained, we can enhance the features of our site and customize your experience, as well as improve the content, design and navigation of our site in other ways. To the extent permitted by law, we may combine various types of data collected for marketing analysis and other researches to help make business decisions. The analysis and research activities can be conducted through third-parties using anonymous data and aggregated statistics generated from the information we collect.

If you order products through our site, we may contact you via email to provide information related to your order (such as order confirmation, quotation confirmation, delivery notice, etc.). If you have an account on our site, we may also send you emails related to the status of your account or changes in related agreements or policies.

Marketing Notice
Subject to compliance with applicable legal requirements (for example, with your prior consent, if the laws applicable to you require this), we may use the contact information you provide from time to time to send you products and Information about the service and other information that we think may be useful to you. If you do not want to receive our marketing information, you can choose to unsubscribe. The way to unsubscribe is to refuse to receive marketing information when registering on our site or when other information is collected, or follow the unsubscribe instructions contained in the relevant communications.
Information Sharing and Transferring
We do not disclose your personal information, entrusted service information, and customized product information to third parties, with exception in the following cases:

  • When we have your explicit consent;
  • When we disclose to our subsidiaries, affiliates and service providers in order to fulfill product orders or provide services, or perform contractual obligations to you in other ways;
  • When we disclose to a service provider acting on our behalf or in accordance with our instructions (such as IT companies, credit card processing agents, credit rating agencies or legal, financial and other consultants) to perform certain functions;
  • When we disclose to a service provider as required by applicable laws, such as cooperating with law enforcement agencies or when receiving a court order
  • When we are required to disclose to courts or public authorities to protect you, our company or third parties from fraud, personal safety or other damages. Service providers acting on our behalf shall abide by this statement and comply with confidentiality policies, and will only be permitted to access your personal information for reasonably necessary causes. We may share or transfer your information in the event of a merger, acquisition, restructure or sale of our business or assets, provided that the recipient of the information will use the information as required.

Server Location
When you use our site, your personal information will be transferred to the server of our company.

Data Retention and Access
Our retention period for data is at least as long as the shortest period required by applicable laws, and at most as long as the maximum period permitted by applicable laws. You can access, correct and update your information by accessing your account or personal information on our site. Alternatively, you can also contact us by 400-835-0680 and ask for a summary of the information that our company has saved and related to you at any time; you can also request to amend, update or delete your information. We will endeavor to respond to the above requests in a timely manner in accordance with applicable laws.

Information Security
For any information you provide to us, we will take commercially reasonable technical, physical and organizational structure protection measures to prevent unauthorized access, loss, misuse or tampering. Although we have adopted reasonable security precautions, any computer system or information transmission cannot be absolutely safe and error-free forever, and you should not expect your information to be kept confidential under any circumstances. In addition, you are responsible for protecting your password, identification number or similar personal information related to the use of our site.

As a Chinese company, PackGene Biotech has multiple legal entities in Chinese jurisdictions. These entities will be responsible for the personal information they collect and strictly enforce privacy protection in accordance with applicable laws and regulations.

Privacy Policy Changes
Our company reserves the right to change this statement from time to time at its sole discretion. When the change is completed, we will draw your attention to the effective date of this statement by marking the last update date of this statement. By accessing our site, you are accepting the statement at that time as the valid version. We recommend that you check this statement again periodically to understand the changes.

Questions and Suggestions
If you have any questions or comments on the use of this statement or the information you submit to us, please contact us through our hotline.