Technical support 4. Technical support Dear Customer: Thank you for choosing PackGene service. If you need any technical support, please fill out the form below. We will respond to your request shortly upon the form submission. Thank you for your support. Name * Phone Number * Email * Company or institution * Job Role Have you already used technical service from PackGene? * Yes No Your order number ? * Have you already paid for the order? * Yes, I have full payment. Yes, partially paid. Not yet. Request type * Technical evaluation Application guide Technical service Titer/volume mistake Operation mistake Label mistake OtherOther Resolution you expect * Provide technical analysis and guidance Provide project evaluation Apply for free reissue Apply for re-quality inspection Apply for refund OtherOther Can you provide any detailed information or material, which is helpful for us to better serve you? * Yes. I can No. I can’t Other Please upload the file according to our standard support document below Please fill in and upload a file. Choose File Maximum upload size: 10MB Download After-sales Feedback Form ( English Version Chinese version ) How long you hope to get a reply? * Reply immediately Within today Within 3 days Within 1 week Submit If you are human, leave this field blank.